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XCP™ XtremeCoverPro complaints

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4020 Valley Blvd. Suite 101
Walnut, CA 91789 | Get Directions

(714) 728-9806

https://www.xtremecoverpro.com...

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against XCP™ XtremeCoverPro closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against XCP™ XtremeCoverPro

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8/10/2023

RESPONSE: Complaint was not answered Amount in Dispute: $59.99 Amount Settled: $0.00

Customer Complaint

3/15/2023

I had ordered a cover for my daughter's truck in 2021. However, they sent the wrong cover for the vehicle. I been trying to get in touch with the company because they don't have any contact information in the package received or a phone number listed. I went online and was able to send an email which I finally received an email last year stating that they would reimburse me for the item. However, I had to go through the company I order it through that they had contract with, which was Walmart. Well Walmart only has a 15-day return policy and do not refund items after the fact. I been trying to get in contact with someone from the company but has not been successful in doing so!! I've looked up information and phone numbers on-line but has not been able to reach the company. The amount in question is $ 59.99 + tax. Thank you. Resolution Sought I would like to return the item for a full refund since receiving the wrong item.

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