Complaints for XDrive Technologies, Inc. in Santa Monica, CA

1351 4th Street, Suite 200
Santa Monica, CA 90401-1399 | Get Directions

(800) 469-3748

http://www.xdrive.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege the company fails to respond to email or voice mail messages, or they receive generic emails in response to detailed questions regarding accounts. Others allege the company refuses to cancel accounts as requested, or, they incur unauthorized charges on credit cards after accounts are cancelled. Several complainants allege the company did not give adequate notification to users before deactivating accounts and deleting files, or thatnotification was sent after the account had been deleted.

The company responds to most complaints by canceling accounts, issuing the requested refunds, and verifying that recurring billings will be stopped. Other complaints are addressed by reminding customers of contract terms and conditions which allow them to terminate user accounts upon fifteen days notice, or on accounts that are over 120 days old. Allegations concerning customer service issues are generally not addressed. A few complaints remain unanswered.

Complaint Closing Statistics

0 complaints against XDrive Technologies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

XDrive Technologies, Inc. complaints