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Xheals complaints

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44055 Riverside Parkway, Suite 208
Leesburg, VA 20176 | Get Directions

(888) 723-6292

https://xheals.myshopify.com/

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Total Amount in Dispute:
$59.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Xheals closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Xheals

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9/6/2023

RESPONSE: Complaint was not answered Amount in Dispute: $58.67 Amount Settled: $0.00

Customer Complaint

8/12/2023

I had checked out as a using credit card last 27 Feb 2023. Card reflected seller as PAYPAL *ORNAMIC Since seller ORNAMIC didn't ship item and didn't reply email, I had filed chargeback from bank card. Seller replied on 6 Apr saying they will ship item. That's about 40 days after the transaction date! I replied to asked for item cancellation and full refund. Seller replied to refund in full amount. But seller didn't refund the full amount as I paid Php 46,883.23 as shown in my bank statement. Seller just refund me Php 43,638.74. That's less than Php 3,244.49, which is about 6.92.. That's about USD 58.67. Last 16 April, I had emailed seller of the lacking refund amount of USD58.67 but seller has not replied ever since. Because of seller's delays in responding, the exchange rate differences plus 4 paypal conversion fee and maybe some hidden paypal charges made a deduction of USD58.67. As seller had agreed of giving full refund, paypal should also give the full refund without any desuctions. Deductions should be charged to seller as it's seller's fault. This seller is a scammer Seller information: Xheals 44055 Riverside Parkway, Suite 208, Leesburg, VA 20176 Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Questions about the Terms of Service should be sent to us at info@xheals.com. https://xheals.myshopify.com/products/ferticare- Resolution Sought Credit back the lacking refund amount of USD58.67

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