Find a reputable business?

Complaints and Resolutions

XOTIC PC Inc. complaints

Read Complaints File Complaint View Full Report

4000 Lowell Circle
Lincoln, NE 68502 | Get Directions

(402) 466-2090

http://www.xoticpc.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$4,500.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against XOTIC PC Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against XOTIC PC Inc.

Sort by

6/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

This company took my money and ran. I didn't get the computer that I paid for in fact I never received it. When I tried to state that my order was not received, I was told to file a police report regarding the theft and not given any options for a refund, replacement computer, or even proof that the damn computer was shipped to anyone. I cannot afford a lawyer and cannot afford to sue these people but I would if I could. I don't have a computer now and I am furious. Resolution Sought No questions asked ship me the product I paid for. It's either that or cancel the debt that I'm still paying the leasing company for a product I never received.

Company Response

6/3/2022

In the complaint form that was attached to this email, the customer states that they did not receive the computer. We have email correspondence with the customer showing they did receive the computer, then two months later the computer was stolen from their premises. We advised the customer to file a police report to attempt to recover the stolen merchandise, since the warranty does not cover stolen merchandise.

8/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

7/16/2021

I order a model in February the company did not send out my PC after a week. I contacted the company and asked about my order on the PC. The company told me that it would be sent out next month. The next day I get an email saying that my order was on its way. I received my PC, but the keyboard did not work. I sent it back; it took two weeks to get an account credit. I order another model with an ETA of July. On July 6th, I contacted the company about my order because I saw the same model show up on Amazon. Also, there was a CDNET review on the model a few months earlier. I contacted the company again about my PC. They said that they were waiting on a shipment to fulfill the outstanding orders. Then the next I received an Email that the model has is discontinued. Then they wanted me to cancel the order and buy one of their house PC. All of them are not in stock and are overpriced pieces of junk. I asked for a refund. As of this writing, I have not received any refund. The company stated that it takes 3 to 5 business days for the refund to hit my account. No problem, I am still waiting. I then contacted the company and they stated that the money has left the bank account on the 8th and I should get a refund. No refund after 7 days. I contacted the company and they told me a different story and I will receive the refund soon. Then the company stated that I use paytommor for the order and they would be sending the money to them instead. I never used pay tomorrow but did finance Resolution Sought A complete refund to my personal account!

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile