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XOTIC PC Inc. complaints

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4000 Lowell Circle
Lincoln, NE 68502 | Get Directions

(402) 466-2090

http://www.xoticpc.com

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Total Amount in Dispute:
$2,500.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against XOTIC PC Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against XOTIC PC Inc.

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6/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,500.00 Amount Settled: $0.00

Customer Complaint

5/24/2022

This company took my money and ran. I didn't get the computer that I paid for in fact I never received it. When I tried to state that my order was not received, I was told to file a police report regarding the theft and not given any options for a refund, replacement computer, or even proof that the damn computer was shipped to anyone. I cannot afford a lawyer and cannot afford to sue these people but I would if I could. I don't have a computer now and I am furious. Resolution Sought No questions asked ship me the product I paid for. It's either that or cancel the debt that I'm still paying the leasing company for a product I never received.

Company Response

6/3/2022

In the complaint form that was attached to this email, the customer states that they did not receive the computer. We have email correspondence with the customer showing they did receive the computer, then two months later the computer was stolen from their premises. We advised the customer to file a police report to attempt to recover the stolen merchandise, since the warranty does not cover stolen merchandise.

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