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Xpress Auto Sales complaints

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3252 North Hermitage Road
Sharpsville, PA 16150 | Get Directions

(724) 962-1994

http://xpressautopa.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Xpress Auto Sales closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Xpress Auto Sales

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3/11/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/14/2024

Went to go finance a car. And the guy we were dealing with I think she said his name was Mike. He first didn't listen when we said SUV. Something roomy. Because my boyfriend is 6'4. I'm 6'1. We need something with leg room. He brought in a car. Then proceeded to show us a van. And at that point I was pissed. Because I had said we were wanting an SUV. Not a car. Not a mom mobile van. He then doesn't tell us that we can put money down to "hold" a vehicle. So we never got a chance at any of the vehicles we did want. Because we would go look and of course him realizing we were lower income he didn't wanna spend time talking to either of us. He didn't wanna show us anything. He just said look at the down payment add a thousand dollars and that's your out the door price for tax and title. And said to come back when we had cash in hand. Was quite rude. We would try to call about a vehicle and everything was already on "hold" and they would call us on the following business day when they opened to update us if they had anything available. Resolution Sought Honestly just be honest about stuff. Because we wasted a lot of time. And effort. A lot of gas money because we had to pay to get out there. The guy we dealt with was rude. So maybe have him take an etiquette class. It's ridiculous. He treated us as if we were lesser.

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