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Xsolla complaints

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15301 Ventura Blvd Bldg E
Sherman Oaks, CA 91403 | Get Directions

(877) 797-6552

http://www.xsolla.com/

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Total Amount in Dispute:
$40.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Xsolla closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Xsolla

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10/28/2021

RESPONSE: Complaint was not answered Amount in Dispute: $39.98 Amount Settled: $0.00

Customer Complaint

10/4/2021

First I didn't know who Xsolla.com was until it appeared on my credit card ending in 8213. Apparently, this is a site for gamers and I am not nor did I authorize this. I believe it comes from the dark web. The charges first appear in August and I wasn't in California or agreed to this. The keep asking for a receipt or PW and I don't have any of that but I will be canceling my credit card because of this and changing my telephone number soon. Can you get them to refund my money for the two transactions. Resolution Sought Refund and get me off their site.

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