Complaints for Xtalk By Xnology in Walnut, CA

382 Lemon Avenue, Suite 367
Walnut, CA 91789 | Get Directions

(866) 368-0000

http://www.xtalk.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to deliver ordered merchandise, or delays in delivery, and difficulty contacting the company to check order status, request RMA numbers or to request refunds. Other customers allege receiving defective or broken items. The company generally responds to complaints by issuing refunds, or delivering merchandise. Many complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Xtalk By Xnology closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Xtalk By Xnology complaints