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Xtreme Pro Apparel complaints

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13015 Co Road 16
Fort Lupton , CO 80621 | Get Directions

(303) 327-9316

https://xpagear.com/

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Total Amount in Dispute:
$915.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Xtreme Pro Apparel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Xtreme Pro Apparel

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6/9/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $915.00 Amount Settled: $0.00

Customer Complaint

5/23/2024

I contacted the company because of missing items on our $3529.90 order. We did not receive 61 pairs of socks which cost $930. We were also missing one jersey, received a duplicate of another jersey and were missing 3 pairs of shorts. this was being reviewed a mistake that was made by one of their employees on our quote and invoice was discovered. The mistake was that the price of the shorts on the order was not included, nor added into the quoted total. When this was discovered after we requested our missing items, we were contacted asking to remit the issue. We answered that because we based our fees to our players on the quote given and could not remit the additional cost. The response from the company was that they do acknowledge that it was their mistake, but would still hold any corrections to the order and any shipment of future product until we paid the remainder of the new cost. Which I believe would be about $715. They did offer 10 off of a future order which I feel in no way rectifies this issue. I do not understand why my organization is being held responsible for a mistake on their end. We were given a quote for an order, that amount was paid for that order and we did not receive all items in the order, but for this issue since the mistake was on the companies end I do not feel like my organization should be held responsible. Resolution Sought Receive all missing items or a refund for all missing items.

Company Response

5/24/2024

Dear Mr. Turner, RE: East Jessamine Middle School We sincerely apologize for the confusion pertaining to your order. In order to clarify, all items, including the 61 pairs of socks, are produced to order, which can take 3-4 weeks. As we have explained previously, they are shipped separately. We have asked for payment for the 31 pairs of shorts that were received but not billed on the invoice due to an internal error. This was inadvertently omitted from your final invoice, causing a shortfall of $992.00 in product delivered, yet you refuse to pay for them. We are very familiar with Public school PO systems and have escalated this to your higher-ups. We're not trying to hold your organization answerable for our mistake, but are seeking rectification for the shorts that were supplied without payment. The misprints were minimal with only 3 out of 155 items affected. We have informed the school and main office about this issue. We hope this clarifies the situation and are happy to discuss this further with you. Thank you, Jess Xtreme Pro Apparel Customer Care Team Manager

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