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XtremeFit complaints

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3000 West Charleston Blvd.
Las Vegas, NV 89102-1940 | Get Directions

(702) 259-6990

https://buyxtremefitbrands.com...

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Total Amount in Dispute:
$248.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against XtremeFit closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against XtremeFit

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10/11/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $248.00 Amount Settled: $0.00

Customer Complaint

7/12/2023

This company took money out of my account, I did not authorize, $198.78. The order was $49.68. I am not able to reach anyone at the phone number 866.980.7767. I was overcharged for a bottle of gummies. I only ordered one. I was sent 7 bottles. I bottle was $49.00 . I was charged $248.46. Resolution Sought I would like a Full Refund. And return the bottles.

Company Response

10/10/2023

Company states: We do apologize for the confusion. We would be more than happy to clarify any misunderstanding with your order. You can get this discounted price of $39.75 if you will purchase a bundle, the more bottles more discounts you can get. The deal is $198.78 for 3 bottles so each bottle is $66.26. We are including 2 free bottles in that package so that brings the price down (divide $198.78 by 5) to $39.75 for each bottle. You also placed an additional order of the (XtremeFit Detox - 2 Bottles) for which you paid $49.68. We list this cheaper product price on our packages not to mislead, but to show the savings customers can have by purchasing the larger packages. We do provide the total price for each package right under the offers to avoid any confusion. As a one time courtesy, we went ahead and issued a full refund of $198.78, today. Please allow 5-10 business days depending on your bank's processing time for the credit to reflect back to your account. Rest assured, the account is canceled and you won't receive any further charges.

Customer Rebuttal

10/11/2023

Hello,I am satisfied this is settled.I am looking forward to my refund of $198.78.

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