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Y & K Mini Market complaints

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248 Market Street
Brighton , MA 02135 | Get Directions

(617) 208-8559

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Total Amount in Dispute:
$60.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Y & K Mini Market closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Y & K Mini Market

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10/25/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $59.99 Amount Settled: $0.00

Customer Complaint

9/1/2021

I bought a pressure cooker and I couldn't open it, the handles when I opened the box were facing each other instead of laying on top of each other. So i just though it came as a fabric error and I didn't think much of it, I tried to open, and hen I realized it wouldn't, I put it back as the way it came and went you return it. When I got to the place one guy aggressively took the lid out, and opened, but after so much force he put into it, I'm sure it won't get any pressure! I said I would like an exchange for another, or at least a refund, but the guy rudely refused, I asked to talk you the manager and he said he was the manager, when his shirt didn't say so! I had the receipt and it was in time to return it! He also didn't speak English and was a cashier! Resolution Sought Give my money back!

Company Response

10/13/2021

About two weeks ago a young lady came into YK Mini Market claiming that her mother had purchased a pressure cooker from our store and that it would not open. The store clerk asks the customer to please show him the item so that he can assess the issue the customer is referring to. Upon opening the box and demonstrating to the store clerk the pressure cooker, he noticed that the pressure cooker had been closed wrong. In an attempt to correct the mistake, which required force, he forcefully turned the top and opened the pressure cooker. He explains to the customer that perhaps when trying to open they ended up tightening the item even more and that has caused the problem but assured her that the item was still good and would work just fine. As a response the client begins using vulgar language and tells the clerk that she wants an exchange but the clerk assures her nothing is wrong with the one she has that it really is not necessary. The clerk then tells the customer he will call the manager to further assist him with this issue since he was not the one who sold her the item. The client continues to use vulgar language when the clerk is just trying to find the best outcome for the customer so she can leave satisfied. While on the phone with the manager the customer takes the pressure cooker and storms off, not allowing for the clerk to issue her a new pressure cooker after talking to the manager nor issuing a refund. We have no objection towards giving this customer a full refund nor an exchange.

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