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Yaamava' Resort & Casino at San Manuel complaints

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777 San Manuel Blvd
Highland, CA 92346 | Get Directions

(909) 864-5050

https://www.yaamava.com/

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Total Amount in Dispute:
$27,778.00

Total Amount Settled:
$0.00

Complaint Experience

67%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

12 complaints against Yaamava' Resort & Casino at San Manuel closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
1	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
3	Unanswered

12 complaints against Yaamava' Resort & Casino at San Manuel

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11/13/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,500.00 Amount Settled: $0.00

Customer Complaint

10/30/2023

around 11pm at 10/29/2023. At the Lotus Baccarat table., I exchanged 63 * $100 black chips with the dealer, But the dealer only gave me $2800 in exchange. Found that the amount was wrong and requested to query the monitor. After the query the casino would only refund 2000 total was $4800. There is a difference of $1500. Casino insists this was after reading camera. We asked if we could watch camera together but were denied. This makes us feel very unreasonable. We hope that through this platform our complaints can be used to claim the money that belongs to us. Resolution Sought Fight for my $1500 back

Company Response

10/31/2023

Hsu - Thank you for your feedback. We did receive your Contact Us complaint the other day and sent it to our Table Games department for review. Based on your claim, the Table Games management reviewed Surveillance footage of your complaint to determine how much money you were owed and paid you out that amount. Unless management finds other cause to pay out additional funds, this matter was settled at the time of the complaint. - Yaamava' Resort & Casino

10/2/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

I was at Yaamava Casino on 9/5/23 and after I enjoyed gambling and having some fun I decided to get two burritos to bring home from George Lopez restaurant. They were chicken burritos and I got home and I was hungry so I decided to eat my one burrito and as I was eating it I bit down on a very hard bone about a inch and a half long. Luckily I did not swallow it and luckily it did not break my new crowning I just got and I was extremely hungry so I was eating fast. I wanted to bring it to your attention because the people at George Lopez restaurant need to be more cautious when they're shredding up their chicken because when you're eating a burrito you don't think of eating a bone. I'm very very lucky that I didn't actually swallow it but it came very close and I gagged a little bit. Please look into this and maybe I have saved someone else from actually choking or being hurt in any way. I can see if it was a chicken breast or chicken leg having a bone but never expected something inside of my burrito that size. I'm just really lucky because it almost went down my throat and I caught it before it did. Resolution Sought Make this right. Please look into this incident with employees at George Lopez Restaurant.

Company Response

9/27/2023

Christine - Thank you for bringing this to our attention. We will bring this up to the team so they can work on ways to inspect the product better before delivering it to our guests. This should lead to enhanced training for the team to ensure this is followed by all employees. - Yaamava' Resort & Casino

Customer Rebuttal

9/29/2023

Thank you and God Bless. Glad I could help let you know what had happened, so it might save someone else. Glad your checking into it for the safety of others. Christine Temple

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