Yaamava' Resort & Casino at San Manuel complaints

Well i had already made a complaint with BBB, and asked for them to watch there video surveillance but they refused because they burnt me for 8,400 dollars. SO on 2025-07-06 at 01;54;17 Exactly I was playing burning weel the one with the afterburner. i hit 1,200 times 7 . i waited and waited nobody came i had a friend go flag someone down. they came put codes in opened machine called other people . then comes back saying that's weird when some one hits the machine is suppose to notify main office. she left came back with 1,200 my first time winning. i went home told my mom about it but then noticed the wager 7 and remembered the afterburner was triggerd times 7 i went back to the casino asked they confirmed it and said it was my fault that i didn't get paid they said to just look at it as a loss i got my w2g back from them. they said i should of noticed it at that time so i left in tears. i made complaint with bbb they first confirmed how much i won then later when i asked for them to watch the video surveillance they denied because they know I'm right how hard is that that's to watch it. because they don't want to pay me that's bad business then they turned around and said that there sorry i was mistaken i must of been confused i wish someone would plz watch the video . because i won the money fair and square why cant i get my money like everybody else that wins what makes me different . made me so depressed i had to call 688 help line for emotional support Resolution Sought pay me for my money i had won like they do every body else and thats it watch the video . i guess thats it because thats what i won im not asking for emotional distress thow it would be nice but no im not like that i just want to be treated like everyone else i deserve it so .. Our father please help who ever is reading this who is a honest person like me please do what's right I may you let them see the truth father I have forgiven then but ask this in Jesuses name Amen.

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I have been going to Yaamava' and i played over $135,000 dollars last year never was given a host I was contacted by one who invited me back. Though email and when I contacted him he told me he would comp me $500 so my wife and drove I. That night to find he had never put anything on my card. So I contacted the host on duty he told me he couldn't help me. I was livid. I reached out to the host who told me I would have two day cause he was off work . I said ok I came back a few days later there was $50 food and $150 free play on my card so reached out again asking what was going on and he said he was only allowed to put 3 payments of $150 for the next 3 weeks. Then I never asked for anything from them again . I started making the drive to Morongo casino to do my big betting at least they treat me right and comps are good. But in February this year I did want to make the drive so played at Yaamava and had a bad day I lost over$ 8000 so went to host desk upstairs in the high limit room and asked if I could speak to a host they said no but they could send a message for me . So I explained my situation and showed them my win loss form from previous year showing I really put I'm over $135,000 and lost over $60000 and asked if I could be comped some free play I was having a bad day but I have felt my business with this casino would be worth at least that . But I was told now I hadn't played enough in the previous couple months. I asked if they seen I dropped $135,000 last year Resolution Sought I would like to be treated like I spent $135,000 last year. I get 10 a week in free plays really.

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