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Yacht Club Mobile Home Park complaints

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101 Yacht Club Lane
Hollister, MO 65672 | Get Directions

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Total Amount in Dispute:
$440.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Yacht Club Mobile Home Park closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Yacht Club Mobile Home Park

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9/23/2021

RESPONSE: Complaint was not answered Amount in Dispute: $440.00 Amount Settled: $0.00

Customer Complaint

8/30/2021

My husband and I retired 5/5/2020,from Omaha Nebraska . We couldn't find affordable housing there, so found an add on Facebook market for a mobile home here in Hollister Missouri. We loved the beauty of Hollister and decided to go ahead and purchase the 1969 mobile home. We moved in about 5/15/2020. We gave the seller of the mobile home every last dollar we had to purchase the home, and have been making payments to him without fail. We found a friend who was willing to lend us what we needed to pay off the mobile home. So we still have 7 more payments to make, and we'll be free of that payment. The lot rent here is $220.00 a month. We have never missed a payment, and always pay on time. We also had to purchase a shed 10x12. Its barely a year old. We have done nothing but improve the house and the lot we rent. So a rumor started going around the park that it was sold. The owners of Yacht Club never said anything about it. But we're now being told that the new owners will be sending out a letter. We live on a limited income. My mobile home might be too old to move, plus the previous people added on 2 additional rooms. We don't know what to do. We're a bit frightened. This is a huge shock to us. What will happen to us? Will the owners be responsible for moving my home? Od if it can't be moved, shouldn't they have to purchase it from us? We've done so much to the inside already. We have improved the lot as well. We have too much to lose. Resolution Sought To do what is right. We're humans. They need to buy my home for the same price, or move my home and shed to a new park. We feel like we're being thrown out like trash. Our options are minimal. They need to be more compassionate. Who does this to old people? Many have been here 20+ years. Take the fear out of us. I can't sleep, I can't concentrate. What is the law to protect us?

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