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Yahoo Aabaco Small Business complaints

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701 First Avenue
Sunnyvale, CA 94089 | Get Directions

(503) 693-2736

http://www.aabacosmallbusiness...

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Total Amount in Dispute:
$13.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Yahoo Aabaco Small Business closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Yahoo Aabaco Small Business

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3/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $12.99 Amount Settled: $0.00

Customer Complaint

2/14/2023

I've had my very first email address in the year of 2005 when I've completed my computer class in the 5th grade. When I was in my senior year of high school, I've created a business email address. My business address became my primary account and my 2005 email address became my recovery. My car was broken into last year in which was my recovery phone number and both emails linked to that only phone. I was hung up on and disrespected twice and hung up on by two agents before even talking to a supervisor. I was told that I would have to pay $12.99 monthly to access my account. I don't have that money to spare and on top of that, the supervisor couldn't even go into detail about what this fee would offer me. I was a twenty year loyal customer before this premium service started four years ago. Why should that "premium service" apply to me because it was not in place when my accounts were created and considering that I've had my accounts for over twenty years? I feel like I am being scammed. Resolution Sought Stop being rude, unprofessional, and disrespectful to twenty year plus loyal customers. Not force a "premium service" for a free account.

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