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Yahoo! Inc. complaints

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110 5th Street Suite 200
San Francisco, CA 94103 | Get Directions

(408) 349-3300

http://www.yahoo.com

Monday - Friday: 8:30 am - 5:00 pm PST

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Total Amount in Dispute:
$2,515.00

Total Amount Settled:
$0.00

Complaint Experience

55%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

11 complaints against Yahoo! Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
4	Unanswered

11 complaints against Yahoo! Inc.

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1/15/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/2/2025

I called Yahoo customer service to help with my password recovery. They told me that I had to pay to reset my password. I asked to speak to there supervisor to figured out what was going on said they couldn't help me Resolution Sought Recover my password without charging me.

Company Response

1/3/2025

The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

12/16/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $12.99 Amount Settled: $0.00

Customer Complaint

12/3/2024

I am filing a formal complaint regarding Yahoo's practice of charging $12.99 for account recovery. I was recently locked out of my account and was informed that I would need to pay this fee to regain access. I find this practice unacceptable, as account recovery is a basic customer support function and should not come with a monetary charge, particularly for long-term users like myself. This policy feels exploitative and unfair, especially since access to one's email is often critical for personal and professional matters. I kindly ask that Yahoo reevaluates this fee and provides a no-cost alternative for account recovery to ensure fair treatment for all customers. Thank you for your attention to this matter. Resolution Sought As a resolution, I request that Yahoo: 1. Refund the $12.99 fee for account recovery. 2. Implement a no-cost option for account recovery for all users moving forward.

Company Response

12/4/2024

The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further. Support for this users issue is available through our main phone support and it requires a paid subscription. Non-paid support is handled through our online help pages.

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