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Yahoo! Inc. complaints

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110 5th Street Suite 200
San Francisco, CA 94103 | Get Directions

(408) 349-3300

http://www.yahoo.com

Monday - Friday: 8:30 am - 5:00 pm PST

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Total Amount in Dispute:
$3,677.00

Total Amount Settled:
$0.00

Complaint Experience

80%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

20 complaints against Yahoo! Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
0	Refusing to make an adjustment
6	Refuse to adjust, relying on terms of agreement
2	Unanswered

20 complaints against Yahoo! Inc.

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7/21/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

6/25/2026

No help recovering my account. And I know my account id and password. Resolution Sought Help regain my account by helping me log in and speak with a live agent

1/22/2026

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/8/2026

I was trying to log back into an old account but i realized that i had used my old yahoo account from childhood.So i redownloaded it and it says that it's disabled and i don't know how else to get my account back i just need it for a number code so i am able to log back into my other account where the email is being used. It's also my apple id so i don't know what to do. Resolution Sought i just want my account back

Company Response

1/9/2026

The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

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