Complaints for Yellow Pages, Inc. in Mission Viejo, CA

28081 Marguerite Parkway #3178
Mission Viejo, CA 92690 | Get Directions

(888) 222-5088

http://www.yellowpagesinc.com

9:00 AM - 5:00 PM Monday thru Friday

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege deceptive and misleading sales practices. Businesses complain that either the invoices are mistakenly paid by company personnel who are unaware the ads are not authorized or they believe they are paying for their local yellow-page advertising. In some cases complainants allege they receive invoices narked "5th notice" or other stements implicating past due amounts. Most complainants claim they did not knowingly agree to any advertising services offer by the company. Other receipients of the solicitations allege difficulty being removed from the companys' mailing lists. ~~The company generally responds to complaints by agreeing to remove complainants from their mailing lists and by disputing allegations of deceptive marketing practices.

Complaint Closing Statistics

0 complaints against Yellow Pages, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Yellow Pages, Inc. complaints