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Yellow Pages, Inc. complaints

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28081 Marguerite Parkway #3178
Mission Viejo, CA 92690 | Get Directions

(888) 222-5088

http://www.yellowpagesinc.com

9:00 AM - 5:00 PM Monday thru Friday

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Total Amount in Dispute:
$56.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Most complainants allege deceptive and misleading sales practices. Businesses complain that either the invoices are mistakenly paid by company personnel who are unaware the ads are not authorized or they believe they are paying for their local yellow-page advertising. In some cases complainants allege they receive invoices narked "5th notice" or other stements implicating past due amounts. Most complainants claim they did not knowingly agree to any advertising services offer by the company. Other receipients of the solicitations allege difficulty being removed from the companys' mailing lists. ~~The company generally responds to complaints by agreeing to remove complainants from their mailing lists and by disputing allegations of deceptive marketing practices.

Complaint Closing Statistics

1 complaints against Yellow Pages, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Yellow Pages, Inc.

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4/25/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $56.40 Amount Settled: $0.00

Customer Complaint

3/10/2022

I called the yellow pages order to order a grand traverse Michigan area phone book yellow pages and white pages. I specifically said yellow and white. They charged me $40 for the book and $16.46 for shipping and handling and taxes. When we receive the book it was only yellow pages. I called them and told them I ordered for both they said they don't make white pages anymore. I said why wasn't I told that when I ordered the book because that's all we need is the White pages. They refuse to give me a refund. I am not happy about this it's a lot of money to get a tiny little book that wasn't even what I ordered. Resolution Sought I would like a refund with at least amount of the book $40.

Company Response

4/13/2022

Unfortunately, we are not the publisher Ms. Lund ordered the book in question from, nor the company she called for a refund. Most likely, she is referring to YellowPages.com, aka TRYV, Inc. though that is speculation on our part. We wish we could be of more help. Their phone number is 800-747-3817.

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