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Yelp.com complaints

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350 Mission Street, 10th Floor
San Francisco, CA 94105 | Get Directions

(415) 908-3801

http://www.yelp.com

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Total Amount in Dispute:
$11,991.00

Total Amount Settled:
$0.00

Complaint Experience

12%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

17 complaints against Yelp.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
15	Unanswered

17 complaints against Yelp.com

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3/11/2026

RESPONSE: Complaint was not answered Amount in Dispute: $529.60 Amount Settled: $0.00

Customer Complaint

2/13/2026

I am a DJ based in Florida. I registered for a Yelp business account in August 2025 to try their services. I used a promotional credit, but after it ended, Yelp began charging me without clear authorization. I have not used the platform for months, and my dashboard shows 0 leads, 0 calls, and 0 messages. Despite this, they turned over a debt of $529.60 to TrueAccord collection agency. I am also being harassed by spam calls since signing up. I dispute this debt as the services were ineffective and unauthorized. Resolution Sought I want the balance to be adjusted to $0 and the collection account with TrueAccord to be closed immediately.

2/9/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/14/2026

I am filing this complaint regarding Yelp's removal of a legitimate, positive review I left for a business I personally interacted with. Prior to leaving the review, I asked the business a question directly through Yelp's platform, and the business publicly responded. After that verified interaction, I submitted a factual and positive review based on my firsthand experience. Yelp initially approved and displayed the review publicly. At a later time, the review was removed without any clear explanation or identification of a specific guideline violation. Removing authentic positive reviews after they have been approved misrepresents businesses, undermines consumer trust, and raises concerns about inconsistent or opaque moderation practices. I am requesting a written explanation identifying the specific guideline allegedly violated, or reinstatement of the review if no violation occurred. I am not seeking compensation. I am seeking transparency, accountability, and corrective action. Resolution Sought I engaged with this business through Yelp's messaging before hiring them. They replied, I hired them, the service was completed successfully, and I left a legitimate positive review. Yelp approved and displayed the review, then later removed it without explanation. This wasted my time and raises concerns about Yelp's lack of transparency in review moderation and the suppression of authentic reviews. I will be contacting the FTC and the California Attorney General regarding these practices.

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