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Yelp.com complaints

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140 New Montgomery Street 9th Floor
San Francisco, CA 94105 | Get Directions

(415) 908-3801

http://www.yelp.com

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Total Amount in Dispute:
$13,583.00

Total Amount Settled:
$0.00

Complaint Experience

52%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

25 complaints against Yelp.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
4	Agreed to make an adjustment
0	Refusing to make an adjustment
10	Refuse to adjust, relying on terms of agreement
11	Unanswered

25 complaints against Yelp.com

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2/27/2025

RESPONSE: Complaint was not answered Amount in Dispute: $130.00 Amount Settled: $0.00

Customer Complaint

2/3/2025

I discontinued using there website and my card was charge 400$ in literally in 2 weeks not worth it!!!!! Resolution Sought I want a refund they don't help bring in business they just take your money and run !

1/23/2025

RESPONSE: Complaint was not answered Amount in Dispute: $133.00 Amount Settled: $0.00

Customer Complaint

12/30/2024

(Translated) My daughter helped me put an ad on Yelp for business, we did it because it says it's free but it turns out that it's not true that the ad is not free. After placing the ad they started calling me from many different states in the United States trying to convince me. that I pay them to have more They say ranking but I refused to pay them and now they have my ad but it says that my business is closed which is not true I received many loved ones from different people and I refused to do business with them and I had a problem with one of His representatives broke into my bank account without my consent and paid for a month after I confronted them. They added to my ad that this company is out of business, which is not true. You can find it on Yelp for business under hauler. Morales (951) 442-3521. Plus they had me on their Yelp like I was a broker they are diverting calls they have put me out of business and I am looking for help I have been in this business for over 20 years before this I had an ad on crightlist and it had many Calls from potential clients after when we made the advertisement with Yelp I no longer have calls from Craiglist. I believe that Yelp is diverting my calls. They have put me in a critical situation to the point that I have had the need to start selling. my work team and ask the state for money. I don't want to do this but they are forcing me to ask for monetary help. Resolution Sought Please remove my ad from your networks and not take other people's calls.

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