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York Chrysler Dodge Jeep Ram of Plainfield complaints

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2695 East Main Street
Plainfield, IN 46168 | Get Directions

(317) 434-3524

http://www.yorkcdjrofplainfiel...

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Total Amount in Dispute:
$51,524.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against York Chrysler Dodge Jeep Ram of Plainfield closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against York Chrysler Dodge Jeep Ram of Plainfield

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11/25/2024

RESPONSE: Complaint was not answered Amount in Dispute: $51,524.00 Amount Settled: $0.00

Customer Complaint

10/30/2024

Bought 2023 Jeep Wrangler brand new in March of 2023. Started having issues with the engine/battery in April of 2024 at 5,756 Miles and still under Lemon Laws and Manufacture Warranties. Had issues again on 5/20/24, 7/24, 24, and 9/27/24 before service department at Jeep dealership took the jeep in for service 10/2 to 10/07/24. Issue was resolved according to Jeep with a new Aux and original battery replaced. Engine lights flashed and jeep wouldn't start again on 10/16/2024. Service department took jeep in again from 10/18/24 to 10/23/24 stating they could find nothing wrong. I got the jeep back again on 10/24 before engine lights and SOS assist on jeep kept flashing and battery was dead again on 10/24/24. Had a tow truck take the jeep into York Jeep of Plainfield where they have had the Jeep from 10/24/24 until present. I have missed over 24 days of work because of this problem and have spent 24 hours on the phone trying to resolve issues with Jeep and Jeep Warranty. Resolution Sought I would like a replacement jeep (A New jeep since I bought this one new). I have lost time at work and have spent time trying to resolve this reoccurring issue. They say nothing is wrong with the jeep now, but it continues to die on me.

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