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You Drive Auto complaints

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750 Cleveland Street
Elyria, OH 44035 | Get Directions

(440) 999-2886

http://www.youdriveohio.com

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Total Amount in Dispute:
$17,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against You Drive Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against You Drive Auto

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5/25/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $17,000.00 Amount Settled: $0.00

Customer Complaint

3/8/2022

Buying a car from this company, My husband and Myself are on the Auto loan. I make more than him so I was the main Borrower. I get my memorandum title, and it has the wrong name on it. I do not have License and my husband does. The title was supposed to be in my husband name. Now this place will not give me another 30 day tag or a dealer plate so the car can be driven, also no one has tried to fix the title issue either. I keep getting we don't have a title person on site. I'm fed up and need answers and a resolution. PLEASE HELP! Resolution Sought To fix their mistake.

Company Response

5/13/2022

This was simply a miscommunication between the customer and the salesperson. It is our practice to put the primary applicant on the title and it is stated on all documents that are presented and were signed. We were notified on the day the original temporary tag was due to expire that there was an issue and began working on a resolution the same day. It was resolved as fast as possible and has been corrected as of March 15th. Attached below is a copy of new title with the co-applicant as owner.

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