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Youfit HealthClubs, LLC complaints

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1350 East Newport Center Drive Suite 110
Deerfield Beach, FL 33442 | Get Directions

(727) 209-6100

http://www.youfit.com

Mon-Thurs: 5:00 AM- 12:00 AM
Fri: 5:00 AM-10:00 PM
Sat-Sun: 8:00 AM-8:00 PM

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Total Amount in Dispute:
$201.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Youfit HealthClubs, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Youfit HealthClubs, LLC

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6/12/2023

RESPONSE: Complaint was not answered Amount in Dispute: $69.49 Amount Settled: $0.00

Customer Complaint

3/16/2023

Youfit revoked my membership two days after I paid annual dues and my monthly membership dues and they are refusing to refund me the money. Resolution Sought I want my money refunded to my account

2/20/2023

RESPONSE: Complaint was not answered Amount in Dispute: $81.16 Amount Settled: $0.00

Customer Complaint

1/25/2023

I live in Florida, I used to had membership in youfit gym and deactivated the membership on 2020. Since then I never join them back. Recently on December 15 2022 they charged me monthly and yearly fee. When I called them they told me that their system had some issues and because of that the charged was done by their system and they will process the refund asap. Few weeks later I emailed them again about the refund. Now they are telling me that I signed the documents and reactivate the membership, but I am out of country since 2021 so I can I signed the contract? I email them again and they never respond me back. Resolution Sought I want my money back and apologize from them because of the harassment.

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