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Younger Toyota complaints

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1935 Dual Highway
Hagerstown, MD 21740-6697 | Get Directions

(301) 658-2433

http://www.youngertoyota.com

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Total Amount in Dispute:
$1,270.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Younger Toyota closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Younger Toyota

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9/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,269.83 Amount Settled: $0.00

Customer Complaint

8/29/2023

Took my car for collision repair and they were to repair my car that was hit. I was told they would also summit for any additional damage needed repair once they took the car apart ., my car is still not fixed .. the trunk does not align w the bumper zi had to have the i insurance adjuster com out to do a estimate of supplemental damage due to they never put in the request for the additional repairs to be made.. they still need to be done that all should have been completed by them and there were bubbles in the paint and the truck when you open and close it you can hear parts jingle. They told the insurance company they rushed the job. Resolution Sought Refund my money.

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