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Youngstown Granite and Quartz complaints

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862 Tod Avenue
Youngstown, OH 44502 | Get Directions

(330) 333-3980

http://www.youngstowngranitequ...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Youngstown Granite and Quartz closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Youngstown Granite and Quartz

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5/16/2022

RESPONSE: Making a partial refund Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/12/2022

Early November I went into Youngstown granite to buy granite I wanted they measured from my real estate page which I did not understand. I paid for sink and granite to be removed they charge me for that I hired a contractor to remove my countertop and I bought a sink trouble in the stories. Before it was installed I ordered a round 12 inch cutting board to match my granite they told me it would be in early January at the end of January it wasn't ordered early April I went to get it it's 29 x 17 it's a cut out from somebody else's granite sink and they're not doing anything about it. My desire is to get a 12 inch round cutting board in granite that matches my countertop Resolution Sought My desire is to get a 12 inch round cutting board in granite that matches my countertop

Company Response

5/4/2022

The customer was refunded back $400 for Youngtown Granite And Quartz not doing her tearout and the customer provided her own sink. The sink was $200 and tearout was $200 so she was refunded back that $400 with a check (#1257). The customer signed contracts and nowhere on the signed contracts did she have that she wanted a cutting board. All cutting boards are $100 and the customer did not pay $100 for a cutting board. We gave her a free cutting board after the fact. She came and picked up from the shop. We did this as a courtesy as we usually charge $100. The customer's recent/new complaint is the free one she received is too big. We tried to explain numerous times the cutting board wasn't part of original contract or ever purchased.

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