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Your Home Improvement Company - Windows & Bath complaints

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4945 South 72nd Street
Omaha, NE 68127 | Get Directions

(402) 545-5624

https://www.yourhomeimprovemen...

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Your Home Improvement Company - Windows & Bath closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Your Home Improvement Company - Windows & Bath

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6/3/2024

RESPONSE: Complaint was not answered Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

5/8/2024

I hired a bbb company, and full q But when done finished broke windows wrong parts. You need at least 5 windows maybe 6 And sealed not acrylic silicone Resolution Sought What's the penalty? Court bbb 2/3 k discount Fixed sealed funny the sub of sub not Yhic did work not Yhic To many. I don't want subs I want crew getting paid by you working for company You're stealing from vet and disabled, I gave your people music skins I leaks no silicone acrylic broken windows lath Halle's missing broke latch and looks lik shit Trust me bbb or I will get money off get back you sub fees. Your warranty is none your word is none

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