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YouTube, LLC complaints

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180 Utah Avenue
South San Francisco, CA 94080-6713 | Get Directions

(650) 827-6000

http://www.youtube.com

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Total Amount in Dispute:
$3,027.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

23 complaints against YouTube, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
20	Unanswered

23 complaints against YouTube, LLC

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10/5/2025

RESPONSE: Complaint was not answered Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

9/9/2025

Unauthorized charge september first twenty twenty i do not have the services.I cancel two months ago, and it was charged to me again this month now, it's impossible to get in touch with anyone telling me i'm not rentitled to refund Resolution Sought I want my refund no one authorized that charge, especially when I canceled two months ago

5/22/2025

RESPONSE: Complaint was not answered Amount in Dispute: $247.14 Amount Settled: $0.00

Customer Complaint

4/28/2025

I applied for YouTube tv three months ago , Using my debit card , I was unable to get sign in to YouTube TV , So I thought my bank didn't let it go through, So I just went on without it , Then I noticed money being deducted from my checking account, They got $69.54 , $88.80 and another $88.80 , Cadence Bank disputed it , And had no luck , I just won't my money back , Sense I never received there service, I don't have money to give away like that , I would greatly appreciate anything you can help me with on this matter thanks Resolution Sought Refund my $247.14 , Sense I never got to watch YouTube Tv

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