Find a reputable business?

Complaints and Resolutions

Yum! Brands, Inc. complaints

Read Complaints File Complaint View Full Report

1900 Colonel Sanders Lane
Louisville, KY 40213 | Get Directions

(502) 874-8300

http://www.yum.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$54.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against Yum! Brands, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against Yum! Brands, Inc.

Sort by

8/31/2026

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/23/2026

My Taco Bell Order was Overcooked and Missing A Lot of items including The Chicken On November 1, 2025 it was getting late and I wanted to do takeout for dinner so after I was doing some searching I realized Taco Bell is one of the few restaurants that was open so I decided to go for Taco Bell for dinner while I was about to place my order I wanted something different from Taco Bell so I got the Cantina Chicken bowl as I placed my order I wait for while finally my food arrived then I opened the Taco Bell bag and to my disappointment the tacos shells were overcooked (As Shown in the Picture) and the cantina chicken bowl had no chicken in it (As Shown in the Picture) Also I was missing a lot sauce packets this made me lose my appetite and ruined my night as well. Resolution Sought refund

12/24/2023

RESPONSE: Complaint was not answered Amount in Dispute: $36.68 Amount Settled: $0.00

Customer Complaint

11/28/2023

Raw chicken and frozen rolled chicken taco. manager no help. 50 minute wait. I called to let Taco Bell know at their corporate number at 439 on 11-2023 I was telling the lady she asked me what is the addresses of the store I said kfc TacoBell in Sayre, PA and she just hung up. This location is going to kill someone please do something Resolution Sought I just want a refund. And, stop the store from giving people raw chicken before someone dies and me personally.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile