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Zazzle complaints

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849 High Street
Palo Alto, CA 94301-2421 | Get Directions

(408) 983-2800

http://www.zazzle.com

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Total Amount in Dispute:
$50.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Zazzle closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Zazzle

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1/17/2024

RESPONSE: Complaint was not answered Amount in Dispute: $50.00 Amount Settled: $0.00

Customer Complaint

12/22/2023

I purchased a T-shirt I was told they can't sell the shirt because they don't have permission from the bank to sell it. Two weeks later the shirt is still for sale. They are using the band to get people to come to the site you order and you get no money back and no item. They inform you they legally can't sell it after looking up the info for the company because online customer service refuses to give you any phone numbers. They are still selling the shirt I ordered another and the order was accepted. Resolution Sought I informed them I will be pressing this because they are knowingly selling merchandise from musical groups without their approval

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