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Zenith Financial Group complaints

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15720 Ventura Blvd., Suite 612
Encino, CA 91436 | Get Directions

(818) 200-0000

http://www./zenithfg.com/index...

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Total Amount in Dispute:
$1,800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Zenith Financial Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Zenith Financial Group

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5/25/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,800.00 Amount Settled: $0.00

Customer Complaint

4/29/2021

I was been changed 1800$ from Zenith Financial Group company to get fixed and repaired my credit on 06/10/2020 but they have done nothing for it yet. Whenever I call them to ask what's going on they waist my time by saying we're working on it. In fact they're not working on it because my negative accounts still are on my credit report. I'm just tired to continue connecting with them. I need my refund Resolution Sought Refund the whole amount with apologies

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