Zenni Optical, Inc. complaints

I am an existing customer. Ordered glasses July 1, they were made wrong, sent back to be inspected, waited 7 days, found to be made incorrectly, requested remake. No trappings. Called, were remade and resent. Made incorrectly a second time. Requested a refund. Was told I would have to return the glasses, wait for the item to be scanned into post office, then a refund would be issued within 10 to 14 days. It's been a month, my product was made wrong twice, and it's somehow up to me, the customer to return them, again, and then call to tell them I've returned them to be refunded, at which point I'll be refunded within another 2 weeks. This will total a month and a half, even I'm at no fault, and it's being done at my expense. They refused to expedite a refund at all, refused to expedite shipping on a remade item. Willing to give me store credit though. I'm not sure any same person would reorder a third time after being sent the wrong prescription twice, especially since they were supposedly inspected to be remade, WITH A COPY OF MY PRESCRIPTION, which is also the same one I've had for 20 years and ordered from this company 3 times prior. I was essentially told there was nothing they could do other than have me send them back and wait. It took all of 30 seconds for them to charge me for the purchase though. I sorrento 2 hours on the phone, not being paid at work attempting to resolve the issue, twice. Resolution Sought I would like an immediate refund for the item as well as for the cost of shopping envelope and my lost wages.

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Zenni sold me a pair of defective glasses. They were chipped upon arrival. They have done this before (last time, it was the welding). This time, I pressed for a refund. They would only do a replacement. I hesitantly accepted. The "scratch resistant" lenses of these glasses already got a chip without any wear/tear or misuse otherwise. I tell Zenni. They want pictures. I send pictures. Then they want me to circle the chip. I send the picture with the chip circled. Then they hung up on me. Resolution Sought Refund. Full refund. I will send back all glasses and we can call it even. Never doing business with this company again under any circumstances

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