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Zi & Zo Exotic Cars, LLC complaints

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17191 Broadway Avenue
Maple Heights, OH 44137 | Get Directions

(630) 999-7722

https://www.zizoexoticcars.com...

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Total Amount in Dispute:
$8,400.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Zi & Zo Exotic Cars, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Zi & Zo Exotic Cars, LLC

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1/26/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $8,400.00 Amount Settled: $0.00

Customer Complaint

1/11/2022

I traded my vehicle to car lot for another vehicle.. I was issued a bill of sale an it's states that I don't owe any balance an another paper the dealer an my self signed stating it was an (as is sale) 5 days later the dealer text my phone saying the deal is off he changed his mind because he no longer want the truck I traded in.. he texted me to bring the vehicle I bought from him back to the shop an pick back up the truck I traded him.. he will not give me my title an I have texts in my phone from him as proof an paperwork stating it's a as is sale Resolution Sought I would like to receive my vehicle title an some type of compensation for have to pay for rides to an from work since the expiration of my temporary tags

Company Response

1/14/2022

There is a lot of missing and misleading information in the complaint you have received. She already reported to the attorney general and we got it cleared. I am enclosing the copy of the correspondence with the attorney general office. With reference to Nancy Cheney for 2008 Ford Edge, As reported earlier, We were unable to provide her with the title. She can return the vehicle as soon as possible because driving an unregistered vehicle is illegal. We will not be responsible for any violation or legal consequences. She traded in her truck (2009 Ford F150) and took $1400 plus this 2008 Ford Edge. We are ready and already offered her more than two months ago, that brings $1400 and 2008 Ford Edge and takes her truck back. I am not sure and don't know what money back she is referring to. We gave her $1400, she did not pay us anything. Please feel free to contact me for any further assistance. However, Please remind and inform the customer, she is driving without a plate and authority. It is illegal and not safe for her. We warned her on the phone, via text and via the attorney general office. She will be responsible for any violation, repossession or legal consequences.

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