Complaints for Zingow.com in Los Angeles, CA

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Of the complaints we have received against this company, in at least some cases, the complaint allegations are very serious. Complainants allege deceptive sales practices, and failure to honor their money back guarantee. Customers complain that company representatives misrepresent the scope of services offered, provide false or fictitious listings, and offer little or no customer service. Complainants generally allege they pay $199 for listings advertised and represented as pre-qualified pre-foreclosure listings. Complainants report the lists are not as represented, and contain old outdated listings, or listings where property owners are unaware their homes are listed. In addition, complainants allege the company fails to issue refunds, does not return calls and will not honor cancellation requests. In some cases, complainants allege when they try and cancel within the company 7 day cancellation timeframe the company delays contact with them until it is well past the cancellation period in order to deny refunds.

The company responded to a few complaints by indicating they addressed the complainants concerns and in one case a refund was issued

Complaint Closing Statistics

0 complaints against Zingow.com closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Zingow.com complaints