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Zinus, Inc. complaints

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5731 Promontory Parkway
Tracy, CA 95377-9200 | Get Directions

(800) 613-1225

https://www.zinus.com/

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Total Amount in Dispute:
$292.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Zinus, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Zinus, Inc.

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8/1/2023

RESPONSE: Complaint was not answered Amount in Dispute: $291.88 Amount Settled: $0.00

Customer Complaint

7/6/2023

I purchased a Zinus12 inch green tea memory foam mattress from Amazon on July 17,2020. I made a claim to the company and was emailed by Rizza Imee on 3/15/2023. I explained that I needed a refund because my mattress is defected, they stated they don't give refunds only exchange for the same product. i explain I do not want the same garbage mattress, so in 3 years I would go through the same things. Their words were its not going to happen because you will get it from our warehouse not from Amazon, they buy from us in bulk so it sits in their warehouse. On the box the mattress comes in, it has big letters stating the mattress must come out of box in 72 hours, which told me they know this but still sale it to Amazon in bulk, its not fair to us the customer to not be told, then make it hard for us to get a refund. Their warranty is misleading and the reps are there to give you a hard time, I have 2 months of unbelievable email from their rep.. Resolution Sought I want a full refund and the company should be informed about the treatment the customers get.

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