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Zito Media complaints

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PO Box 309
Coudersport, PA 16915 | Get Directions

(866) 562-2163

http://www.zitomedia.com/

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Total Amount in Dispute:
$12,141.00

Total Amount Settled:
$0.00

Complaint Experience

14%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

14 complaints against Zito Media closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
12	Unanswered

14 complaints against Zito Media

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3/21/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $30.00 Amount Settled: $0.00

Customer Complaint

2/20/2024

Zito media has caused me many problems over the years. I was overcharged on service for months before realizing. They set my account up for autopay when never agreeing to it( they said because they are an autopay service)but we never approved for them to, charging me extra fees, and disconnecting my account after being a day late on my bill. They Put notes in there system that were inaccurate stating things I never said, and charging my card on days that are not even a payment date for my account some multiple times a day. I've asked them to go back and listen to the recorded calls and they refused. Resolution Sought I would like them to remove the declined card payments as I've never set up auto payment.

Company Response

3/10/2024

To whom it may concern, We do apologize about the billing issue Ms. Briggs has been experiencing, we do see a note on the account from 11/24/2023 when the customer called to set autopay up with a new card. At Zito Media we are an autopay, which means it is required to be enrolled in it. Please review our terms of service at https://www.zitomedia.net/important-information-about-your-zito-media-services/ if there are any questions regarding auto pay. As a one-time courtesy we have waived the NSF fee that was applied to your account. You will see the credit applied to your next month's billing statement. If you have any questions feel free to reach us at 1-800-365-6988. Daniel S - Escalation Coordinator

2/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $185.00 Amount Settled: $0.00

Customer Complaint

1/31/2024

I have been on the phone numerous times about my bill and the service my internet has been flapping in and out of service nobody showed up to fix my issue or problem I got transfer from one person to another! Talking to a supervisor who was very rude and told me to pay or I won't get service then cut my service off!! Fed up with this company been having problems with them since I got the service no technician nothing but they quick to shut you up and credit your bill that you didn't ask for ridiculous!! Resolution Sought Fix my bill and my service I shouldn't have to continue to call about service that I'm not getting hardly it's always when you call a power outage in my area where I live especially Grand Rivers KY... I'm beyond upset that they would bribe me and disrespect me at the same time which told me to pay half of my bill then my service will be restore I want it to be fix..I haven't seen a bill or nothing.

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