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Zotec Partners, LLC complaints

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1 Zotex Drive
Carmel, IN 46032 | Get Directions

http://www.zotecpartners.com

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Total Amount in Dispute:
$611.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Zotec Partners, LLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Zotec Partners, LLC

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9/18/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $611.00 Amount Settled: $0.00

Customer Complaint

4/15/2024

I am constantly receiving emails for a medical bill that has been written off as charity care for Carolina Emergency Physicians. I have provided documentation by fax twice, was last sent by fax 2/2/24. I continue to get these emails and whenever I call to see if they have received the fax, they say they have not and it could take 10 days to apply it to my case once received. Whenever I start asking further questions, the representative will disconnect the call EVERY TIME. I have been trying since November 2023 to resolve this issue and have not gotten anywhere, it is impossible to speak with someone in charge or a supervisor. Resolution Sought I would like the company to apply the documentation that I sent them to this bill and stop emailing me saying I owe it when it's already been taken care of.

Company Response

9/6/2024

Company states; We recently received the attached complaint. However, we are having trouble locating the patient's account. Could you provide the full account number, the patient's date of birth, or the date of service?

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