Complaints for Zynga, Inc in San Mateo, CA - 100096275

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
2	Agreed to make an adjustment
0	Refusing to make an adjustment
3	Refuse to adjust, relying on terms of agreement
0	Unanswered

5 complaints against Zynga, Inc

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9/18/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/13/2025

Hello, I play an inter active game on WWF2, they have clubs that compete against each other each week for the win. We currently were matched up with Cool Zone, that is known to play dirty, and this week they went above, and beyond anyone's expectations. What they did was allow their players to leave the club, so they could eat, sleep, go to work etc, and brought in another player to play in their spot, sometimes 4 players at a time. So they could go full speed 24/7 to take the win. As you can see that's an unfair advantage to other clubs. If Zynga would implement the same practices they use when a club removes a member. 7 days grace period to return and removes the trophies earned, this would greatly reduce this unsportsmanlike behavior. I have contacted Zynga over this, and I get their go to response of were checking into it, but we can not let you know the outcome, but it has been mine and many others experience that nothing is done. If this is allowed to continue, there's no point in playing the game at all. As Cool Zone will always be the winner. Cool Zone club ID 68418417. Zynga claims they want a fair advantage on their game site, but what this club has been doing is down right cheating. I am enclosing Screenshots of my dealings with Zynga which I believe to be futile, and Cool Zone players admitting on social media this swapping of players was taking place. It's disheartening that we work so hard, and make sacrifices in our everyday lives, to be beaten by such a tactic Resolution Sought Fix the loophole of players being allowed to leave and return before 7 days, if they leave on their own remove their trophies. Ban Cool Zone off the site.

Company Response

9/5/2025

This is Nichol of Zynga's Executive Relations Team. Your report and feedback regarding the Cool Zone Club has been escalated to me for review. I acknowledge that you are reporting the Cool Zone Club for changing the members frequently. I want to assure you that our team is dedicated to maintaining a fair and level playing field for all players. There is a cooldown period of 7 days before a player is allowed to submit a request to rejoin a Club. Nevertheless, this will only be feasible if their chosen Club has not yet attained the maximum membership limit of 30. We take reports of cheating and player misconduct very seriously and thoroughly investigate all such claims. However, due to privacy considerations, we cannot disclose the findings of our investigation or inform you of any measures that have been implemented. For your future gameplay concerns, we have an updated support link that will make it easier for you to communicate with our team. Please visit the link below for instructions on how you can contact support within the game: https://zynga.my/WWF2ContactSupport I appreciate your understanding. Have a great day!

4/16/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $100.00 Amount Settled: $0.00

Customer Complaint

4/2/2024

The game has a glitch and it keeps freezing and my chips goes missing . It sums up more than 600b chips. I made videos and screenshots; the background of the room goes without theme, but VIP sand support slandered me and they are just closing my tickets! I'm unable to do the change of the room by myself, but for Zynga it's normal. I gave up the game, but I noticed that Zynga charged me three times on my cards on 22nd march, I have no idea why and I don't know anything from Zynga poker who would cost 1 dollar each. Anyway, Zynga shouldn't do that! I sent the transactions to VIP, and they don't see any purchase for that! I can't do that to or by myself either! Resolution Sought They should acknowledge its flaws , I wouldn't be complaining for nothing. Refund and not making it anymore. I'm not even playing it since they are closing my queries automatically.

Company Response

4/8/2024

This is Nichol of Zynga's Executive Relations Team. Your concerns regarding the missing 600 Billion Chips, game freezing, and unauthorized charges in Zynga Poker have been escalated to me for review. I'll personally handle your case and thank you for raising this to us. I'll help provide some information that will clear things up with the disappearance of your Chips from your wallet balance. Let me share with you the details of my findings. Fernanda, I understand your sentiments regarding the experience you had. I know you spent your hard-earned money on the game and even reached VIP status. Upon further investigation about your missing Chips, there is no trace here that could prove any irregularities with your Chip movement. Thus, the drop in your Chips is mainly caused by normal gameplay losses. Aside from that, I noticed that you're an active player who engages across table stakes and experienced a series of bad beats. Also, performance problems such as unresponsive or freezing pages are commonly recognized themes of player feedback, these are mainly caused by unstable internet or network outages. In other cases, it may have been caused by playing with an outdated version of your browser. To ensure a smooth gameplay experience, please the following troubleshooting steps indicated on this link: https://zynga.my/PokerTSforIOS With regards to your refund request due to unauthorized charges, we recommend contacting Apple Support as Zynga does not have direct access to player financial information and cannot process refunds for iTunes transactions. To request a refund, you should see a "Report a Problem" link next to the item you purchased. If this was a recent transaction, the link/button might not be available yet. Please wait for the payment to post or for Apple to send an email of the receipt before requesting a refund. App Store refunds typically take a day or two to process and you might get contacted by Apple Support to verify the reason for the request. For further assistance, you may reach Apple Support on this link: Apple’s Support link: https://support.apple.com/contact

Customer Rebuttal

4/8/2024

Well, I’ve been taking all the steps of the troubleshooting and it kept happening. There’s no good answer, it’s just the standard answer with no further information or careful analysis. The sum missing was from a larger period. Anyway, I just keep complaining for searching for a fair treatment and environment to play. But it’s not a fair as Zynga claims. I quit playing,, it’s just ridiculous to pay for being slendered and disregarded, to close tickets with no response is just unimaginable behavior from a serious company. I’m looking for refund from Zynga, because as the receipts I sent to them it has been billed by Zynga and not by Apple, even so I reached Apple and they confirmed that their billing would appear as Apple billing. Here in Brazil and as far as I know, everywhere it’s a very serious issue to bill someone with no consent. I just can think it as a scam, if you charge three times each player without their consent, even for a small amount. For me it’s just unacceptable. If it was my company it would concern me and I would do my best to apologize and repair it at the best of my power. I hope people to be aware of what Zynga do!

Company Final Response

4/12/2024

Thank you for the response. Zynga strives to provide a fun, positive online gaming experience for all players. We understand you are concerned about your recent Zynga Poker purchases. You have the ability to request that we suspend your account's payment options for Zynga Poker. By confirming your request according to the instructions in this email, your account, ZID: 36514523859, will no longer be able to make purchases related to Zynga Poker and you will not be able to do so using this account. Further, you understand that we will be unable to reinstate your ability to purchase at a later date if you change your mind. To confirm this suspension, please reply "yes" to this email to confirm that you have read and understand this message and agree to us suspending your account's payment options. To withdraw your payment suspension request, please reply "no" to this email. You are a valued member of our gaming community, and we encourage you to keep gaming a fun experience as part of a balanced lifestyle.

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