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Resort Access Network complaints

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100 East Sybelia Avenue #217
Maitland, FL 32751 | Get Directions

(877) 475-6005

http://www.resortaccessnetwork...

Please call 1 (877) 475-6005.

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Total Amount in Dispute:
$24,482.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

8 complaints against Resort Access Network closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
7	Unanswered

8 complaints against Resort Access Network

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6/26/2024

RESPONSE: Complaint was not answered Amount in Dispute: $1,596.00 Amount Settled: $0.00

Customer Complaint

5/30/2024

I was contacted by Resort Access Network on September 10, 2020, and they told me they would advertise my Getaway Weeks to rent at a good profit but I had to pay them $1,596 for their advertising services. I was skeptical at first but they claimed they had a good response in the rental market especially from companies who wanted to rent space for corporate meetings at luxurious resorts. I went ahead and sent them the money and called several times after to follow up but then realized it was a scam and I have seen numerous complaints against this company. I would just like to get the money back that I paid them. I'm not sure how they can still be in business. Thank you. Resolution Sought I would like to be reimbursed $1,596, which is the amount I paid them.

4/16/2024

RESPONSE: Complaint was not answered Amount in Dispute: $14,000.00 Amount Settled: $0.00

Customer Complaint

3/21/2024

Stole this amount from me on December 2023. Resolution Sought Return my stolen money did a police report already

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