Rivera's Fine Flooring, Inc. ratings, reviews and complaints - Flooring Contractors

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Rivera's Fine Flooring, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Rivera's Fine Flooring, Inc. provides floor and floor covering products and services, including hardwood, laminate, carpet and vinyl flooring products and installation.

Primary Contact:	Javier Rivera (CEO/President/RMO)
Business Started:	8/23/2013
Social:

About Rivera's Fine Flooring, Inc.

Rivera's Fine Flooring offers services, contracting, and installation - all in one place. Our showrooms have a relaxed environment. This is Rivera's Fine Flooring advantage to their competitors the big box stores. A one-stop shop which provides a hassle free process from the installation to on the fly changes.
Our store owner, Javier Rivera, has more than 20 years of industry experience. He is an expert at installations, estimating, scheduling, sales, and customer service.
Our experts guide you for selecting the best option, while leaving it up to you to take the final call on your purchase. We help you choose an option for your home or office, that's not only beautiful and unique, but also functional. Have a look at our past projects.

Interested in Rivera's Fine Flooring, Inc.?
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Licensing

California State Contractors License Board

Verified License

License Number: 1000567
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Rivera's Fine Flooring Inc

Websites:
There are no additional web sites.

Contacts:

Sabas Larios (Officer)

Ismael Partida (Officer)

Guzmael Vinalay (Officer)