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Rockwell's Bakery and Cafe

53 inquiries |
Retail Bakeries

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17853 Santiago Blvd.
Villa Park, CA 92861 | Get Directions

(714) 921-0622

http://www.rockwellsbakery.com

Company Rating

BBB

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 6/12/2013 Victoria W.

Gift certificate rip off. SCAM

I purchased gift certificates from the FISH radio station Christian... So I go to use them, by the way No expiration dates.. They refuse to honor these... So I paid 75.00 for 150.00 for 3 pieces of paper... What a big rip off.. I can't believe you advertise on a Christian radio station and then you don't honor them... That isn't a great thing to do.. I use to tell everyone about you and now I will be telling everyone about how dishonest Rockwell is... You took my money.. There is no expiration date on these... So I will be letting everyone I know to not come to your restaurant/bakery .... You just need to stop advertising on the fish and you should take them off your add on line.. I will be making a statement on there website and on face book... Thanks for taking my money and not honoring them.. I'm sorry but I don't have money to burn, don't you think that's why I fell for this scam.... My God Daughter went in to order a birthday cake or her 2 year old daughter and I was going to use the certificates they told her we don't except those any more...

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Rockwell's Bakery and Cafe closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a cafe & bakery

Primary Contact:	Customer Service (Representative)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Rockwell's Bakery & Cafe

Rockwell's Cafe and Bakery

Rockwell's Cafe & Bakery

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There are no additional web sites.

Contacts:
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