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Rodeway Inn

  26 inquiries |
Motels

4620 Airline Road
Muskegon, MI 49444
| Get Directions

(231) 733-2511

https://www.choicehotels.com/m...

Company Rating

B

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/12/2021

I want to see this place fined for their horrible customer service and the extremely dirty living conditions.

I booked a stay at this hotel on 4-7-2021 and stayed until 4-10-2021. This place was dirty, it stinks of drugs and wet dog. There was a drug pipe in the bathroom under the sink upon arrival. The windows had no screens and did not lock properly. They were about 4 feet from the ground. Totally easy for someone to break into my room. I was discriminated (my guest was even more than i) the housekeeping was caught peeking through the window blinds. There is never someone at the front desk. After I checked out I came to the realization that the hotel manager put me on "do not rent" list , reasons being that there were drugs being used in my room. That is a complete lie. I did not/do not use drugs at any time. The manager will soon be going to court over a civil suit for defamation of character. This hotel has very very bad customer service. The manager and other employees were rude and extremely unwelcoming. Awful awful awful place. I am now unable to book rooms at any local hotels/motels and that was my only source of shelter because I am homeless.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

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Complaint Closing Statistics

0 complaints against Rodeway Inn closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a motel.

Primary Contact: General Manager
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources
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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.