Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 3/18/2025 Jaslyn C.

Be aware. The owner of Roma Pizza Michigan City is so weird.

The owner of Roma Pizza Michigan City is so weird he made sure I knew that he knew my families pizza order then wouldn't leave me alone WHEN I WAS AT WORK even after telling him I have a boyfriend so I gave him my boyfriends number & this was his response. Never gave him my number or told the guy I was single. Hints on why he got my boyfriend's number in the end then I guess he went back on old pizza orders to figure out that was in fact my boyfriend Oz's number. This dude Zack is weird and yall need to be careful out here we won't be getting Romas anymore I can tell yall that much! Texting from the same number you run your business with is wild when you made me feel like you was gonna poison us or worse look up my address with my pizza orders if I didn't do what he did wanted. I feel unsafe and I feel as if this guy is using his pizza spot to pressure girls into talking with him. I have screenshots. They need to close, this is weird.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Roma Pizza closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is full service restaurants.

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Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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