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Roxy's K-9 Rescue

552 inquiries |
Animal Shelters

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6990 Tezel Road
San Antonio, TX 98250 | Get Directions

(210) 827-6524

http://www.roxysk9rescue.org

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Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 11/11/2020 michael s.

awesome facility , their dogs are well cared for. They ensure pets areproperly vaccineted happy and free from parasites.

I had the pleasure of serving as a foster home one of her fully grown male rottweilers who came to the rescue due to a broken home. She made sure that he was taken care of picked him up regularly for Vet appointments and checked in daily to make sure he was adjusting well. She took great care when going through applications for his forever home and although I began to become very attached to "Po" I was very comfortable and positive that he was going to a great home

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Roxy's K-9 Rescue closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Roxy’s Canine Rescue is devoted to providing care and a safe environment for abused, neglected and abandoned dogs.

Primary Contact:	Jamesa Hill-Cotten (Owner)
Business Started:	N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Susie Michalczak

Phil Hailkey (Administrator)

Addresses:

8631 Ridge Mile Street, San Antonio, CA, 78239

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