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Royalty Stone

200 inquiries |
Tile Contractors

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26558 Jefferson Avenue #108
Murrieta, CA 92562 | Get Directions

(951) 696-5138

Monday - Friday: 10:00 am - 5:00 pm
Saturday: 9:00 am - 2:00 pm

Company Rating

AAA

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Customer Reviews

based on 2 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 10/1/2014 Elle R.

Good Business with Good People

Our whole kitchen was remodeled. New Cabinets, hard wood flooring, granite counters and beautiful glass and percelain tile backsplash. Workmanship and price was spot on. They completed everything and left ot spotless within 9days! I am using them to do our bathrooms next.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Royalty Stone closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Royalty Stone specializes in home and commercial renovations. Our services include kitchen and bathroom remodeling. We have a great product range that includes granite countertops, tile and hardwood floors.

Primary Contact:	Sal H. Ortiz (Owner)
Business Started:	10/4/2010
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Licensing

California State Contractors License Board

Verified License

License Number: 984382
Status: Active

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

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Additional Info

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