RushCard ratings, reviews and complaints - Prepaid Cards and Accounts

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege a variety of issues including billing and accounting errors, difficulties or delays in having account errors corrected, and customer service issues. Specifically complainants allege they are unable to access their funds, deposits and loads are not reflected in their balance, inability to login to accounts or receive account information, and difficulty correcting canceling accounts. Some allege they are unable to receive assistance from company representatives regarding account issues including balances, account information, cancellations, unauthorized charges, and refunds. Complainants also allege difficulty reaching customer service, long wait times, disconnected calls, or inadequate assistance.

The company responds to a few complaints by advising the account holder to contact their customer service phone number.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against RushCard closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

RushCard is a prepaid Visa debit card product issued through UniRush, LLC. Prepaid cards can be used to make purchases, pay bills, withdraw cash, and shop online.

Primary Contact:	Customer Service (Customer Service)
Business Started:	3/6/2002
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Keep in mind most prepaid debit cards charge monthly, or per-use fees. These fees can add up quickly and eat away your balance. In addition, the prepaid card may not have the same protections as a traditional bank issued debit card, in cases of loss or theft. All the major prepaid card providers give some protection against fraudulent and unauthorized charges, but some card providers have stronger protection than others. In addition, you likely have the protections provided by the networks such as Visa, MasterCard, American Express, and Discover.

Read your agreement and understand the provisions before signing up or loading any money into a prepaid account. Know your rights should you have a problem and need assistance. You can cancel a prepaid debit card at any time. You usually won't pay a fee to cancel your card, but there may be a fee to get a check for the remaining balance on the card. To avoid the fee, you can either spend or withdraw the remaining funds on your card before you cancel the card.

Other Considerations

Before deciding on any prepaid product get the facts and explore all of your options. Remember, a prepaid debit card is very different from a bank account debit card and may carry fewer consumer protections than bank issued debit cards or credit cards. Some useful tips are:

Obtain information on the fees, terms, protections, and policies before signing any cardholder agreement.

Read and understand your rights in the case of lost or theft as well as procedures to cancel and obtain refunds.

Contact their customer service department by phone or other methods listed to ensure someone will be available to communicate with you should you need to get in touch with them.

Check BCA for information on the company including their complaint history and how responsive the company is to complaints and consumer reviews.

Explore features such as online access, text alerts, overdraft protection, money management tools or any other available features that may help you with your financial needs.