Safe-T Security Services, Inc.

Safe-T Security fails to program alarm correctly and refuses to discuss concerns

After multiple technician visits to my home, my NX-8 alarm system, purchased through Safe-T Security has still not been programmed correctly causing false alarms, inability to arm through Alarm.com, multiple police dispatches, and incorrect naming of devices. I have spent more than 80 hours of time attempting to resolve alarm programming issues caused by Safe-T Security. Through Simon (Safe-T Security Customer Service), I requested Debra (Manager) call me back to discuss these issues. Debra did not call me back. I emailed Mike (Vice President of Sales) and he wrote: "Debra has informed me that you are requesting compensation and a way to talk to our owner. Neither of these options are possible." and "Our owner is aware of the situation but will not get involved." As the management of Safe-T Security has been unwilling to discuss these issues with me, I sent a 31 day notice of cancellation. My cancellation notice and explicit verification that the Alarm.com module should be released on the same date/time, was emailed to Safe-TSecurity office on 2/29/2016 at 2:43 PM (31 days prior to cancellation) and confirmed as received on 3/1/2016 at 9:46 AM (30 days prior to cancellation). On 3/23/2016, I sent a follow-up email asking for a secondary confirmation that the Alarm.com module would be released on 3/30/2016 at 11:59pm. I wrote, "Also, I would like written confirmation the alarm.com module will be released on the cancellation date even though the final payment may not yet be received by safe-T security." On 3/24/2016 at 4:28pm, Customer Service wrote "As per our previous email , once the cancellation has been processed on the date you requested you will receive a confirmation as well as any invoices due on the account. The alarm.com module will be released once cancellation is complete." AT NO TIME did Safe-TSecurity advise there would delays in releasing the Alarm.com module, had this been communicated, I would have changed the date of cancellation to absolutely ensure the Alarm.com module was available for reactivation. This unnecessary delay, entirely caused by Safe-TSecurity, has cost me more than $300.00 in service technician fees and additional time off of work.

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