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Sanchez Motors

38 inquiries |
Used Car Dealers

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512 Pennsylvania Avenue
Elizabeth , NJ 07201 | Get Directions

(908) 469-0988

https://www.sanchezmotorsllc.c...

Company Rating

CCC

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/26/2019 Jaime J.

Don't waste your time with them. You will regret it!!

Had the worst experience with this dealership. They had no idea what they were doing. Waited until I left to text me to send in my drivers license and documents because they failed to make a copy while I was there. It has been almost a month now and they are still harassing me for paperwork that they failed to get. The day after I got the GMC Acadia the check engine light came on and they refused to fix it down where I live because they didn't want to pay that much so I had to drive to them to have their mechanic fix it. Turns out the problem was never fixed and I decided to take it to my own mechanic and pay out of pocket for it. They sold me a car that wasn't inspection ready even though they said it was. The tires are bad. They don't train their employees well enough to know what they are doing. They have been nothing but rude with us during the whole process especially the owner named Luis. They are very irresponsible and unprofessional. Don't waste your time with them. You will regret it!! I wish I would have went else where.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Sanchez Motors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is a used car dealership.

Primary Contact:	Owner
Business Started:	N/A
Social:

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Licensing

Companies selling vehicles must register with the Department of Motor Vehicles.

For the most up-to-date information regarding licensing status, consumers may contact the Department of Motor Vehicles, Licensing Section, by calling (800) 777-0133 or visiting their website at http://www.dmv.ca.gov/olinq2/welcome.do

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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There are no additional DBAs.

Websites:
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Contacts:
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