Sandbar Pet Shop Inc. ratings, reviews and complaints - Pet Store Retail

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

One complainant alleges the company refused to issue a refund for a deposit that was paid on a kitten that they would not sell. The complainant was told by the owner that all sales are final. Another complainant alleges the company is selling red-eared slider turtles (with a carapace length of 1.5") that are banned by the Food and Drug Administration for public health concerns. The company responds to one complaint by stating their policy is clearly posted and all livestock deposits are non-refundable. The other complaint remains unanswered.

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Complaint Closing Statistics

0 complaints against Sandbar Pet Shop Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the sale of pets and pet supplies.

Primary Contact:	Mark Pells (President)
Business Started:	1/1/1976
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

According to the Food and Drug Administration, the sale of viable turtle eggs and small turtles with a carapace length of less than four inches is banned for the purpose of protecting small children from turtle-born salmonellosis.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:

Sandbar Tropical Fish & Pets

The Sandbar Pet Shop, Inc.

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Sandbar Pet Shop Inc.

Complaints and Resolutions

Other Information