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SaveBig.com

  145 inquiries |
Auctioneers |   Business Alert

600 Corporate Pointe Suite 200
Culver City, CA 90230
| Get Directions

(877) 908-1713

Company Rating

BBB

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Customer Reviews

based on 0 reviews.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Most complainants allege inadequate disclosures on the terms and conditions of registering and purchasing bids. Customers complain they provide their payment information in order to access the site however they contend they are not aware that their credit or debit card would be automatically charged a $150 fee. Other complainants report that when requesting refunds for unauthorized charges they are told that they will receive only $50 back. Most complainants request refunds.~~The company responds to complaints by offering partial refunds or full refunds in some cases. The company contends that the website terms and conditions discloses the advance fee associated with the offer and advises customers to read the website disclosures.

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Complaint Closing Statistics

0 complaints against SaveBig.com closed in last 3 years.
Complaints Type of response
0 Making a full refund, as the consumer requested
0 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
0 Refuse to adjust, relying on terms of agreement
0 Unanswered

Other Information

Company Info

This company's business is a live auction website.

Primary Contact: Karen Levy (Customer Support)
Business Started: N/A
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

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Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

This company runs an on line auction for a variety of products. Bidding rights or bids ("Bids") must be purchased before you engage in online bidding. Prices for Bids may change at the company's discretion at any time. Bids are non-transferable and valid for 6 months after they have been credited to your account unless stated to be valid for less than that period of time. Upon expiration Bids become void and can no longer be used. Once a Bid is placed in an auction it is deducted from your Bid account and cannot be refunded. The company asks for a credit or debit card number as a means to purchase bids.~~There's no guarantee that something is a good deal just because it is on an internet auction block. When considering whether to place a bid consider the sellers policies on shipping and handling charges and return and refund policies. If a return or exchange is necessary are you required to pay shipping costs or will a re-stocking fee be required? Try to determine the relative value of an item before you bid. Read the fine print. Try to look for words like "refurbished " "close-out " “discontinued " or "off brand " especially when shopping for computer or electronic equipment. Ask if the item comes with a warranty and where you'll get follow-up service if you need it. Some sellers don’t have facilities to provide service for the goods they sell. Be sure you are willing to forfeit that protection before placing your bid. Pay special attention to any pre-checked boxes you might encounter when registering. That check may bind you to terms and conditions you’re not comfortable with – or ready to accept.~~Usually you can check the seller’s feedback rating if that information is available on the auction site. While a positive rating is no guarantee that you won’t have a problem a negative rating is a danger sign. Look for information about insurance and understand the terms. Some auction sites offer insurance protection but coverage is limited to set amounts there is usually a deductible and there may be exclusions; for example you may not be able to make a claim if you purchased something from a seller whose feedback rating was negative at the time of sale.~~Pay the safest way. If you pay the seller directly with a credit card you can dispute the charges if the item never arrives or was misrepresented. You don’t have that right if you use a third-party online payment service even if you use your credit card to put the money into your account with the service. However your credit card issuer may still be willing to help you. Use an escrow service for purchases that aren’t covered by insurance or your credit card dispute rights. The difference between an escrow service and other online payment services is that the escrow service doesn’t pay the seller until you confirm that you got what you were promised.~~

Other Considerations

Our files show disconnected phone numbers, returned mail or both. The company appears to be out of business. We cannot trace addresses of companies or principals. General information is available upon request which may assist you.

The Federal Trade Commission's Mail Order Rule allows the seller 30 days to ship ordered products to the buyer unless otherwise specified at the time of purchase. If the seller cannot ship within the 30 day period they are required to notify the buyer in writing of the delay and give the option of waiting or having their money returned within seven days. Credit card payments must be credited within one billing cycle.

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Additional Info

DBAs:

Kool House, LLC

Websites:
There are no additional web sites.

Contacts:

Matt Handal
Eric Bacon (Customer Support)

Other Categories: