Scentura Creations ratings, reviews and complaints - Cosmetics Retail By Direct Selling

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

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Complaint Closing Statistics

0 complaints against Scentura Creations closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is the direct sales of cosmetics and fragrances.

Primary Contact:	Thomas Kawada (President)
Business Started:	1/1/1991
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

Callers indicate this company advertises for management trainees, earning from $300 to $625 weekly. Reportedly, a fee is involved. Although we have limited information on these advertised positions, our files show the company engages in door to door sales of fragrances. When considering any offer of employment requiring fees in order to obtain a job, the BBB routinely urges caution. Before paying fees, obtain full details, and confirm verbal promises, in writing. Know what fees cover. If fees are refundable, know the conditions which must be met in order to obtain a refund. Mail sent to this firm in January 1994 was returned marked, undeliverable as addressed. The company has not returned our phone calls, therefore, no current address is available.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:

Shar Shan Fragrances

Websites:
There are no additional web sites.

Contacts:
There are no additional contacts.

Reputation Report

Scentura Creations

Complaints and Resolutions

Other Information