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Scheels

20 inquiries |
Department Stores

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11282 State Street
Sandy, UT 84070 | Get Directions

(801) 948-7080

http://www.scheels.com

Company Rating

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 4/23/2020 Lynda M.

I want a Live sincere apology. And ask them to treat all people the same.

I came in here for the shopping experience I was treated respectively until I tried to cash out then they told me I could not use cash. I tried my card which I knew had money on it and they said it was declined. Then I tried another card and that one was declined. Then showed them that there was money on it from app on my phone and she suggested that I should go get a Visa gift card from Walmart with the amount for the purchase on it and I can definitely come back and get the items I wanted. So ,I went and got 150.00 on a Visa shopping card and went back and the card was once again declined. they wouldn't accept my money or card and pretended that it was declined . 9 had the receipt with me proving I had just put money on. The card that they asked me too wasting more money too .And prejudged me obviously (belittling me )and didn't want me buying anything from there store. Now I know what it feels like to be black. Since when since when did people can become prejudice against The color of money.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against Scheels closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

This company's business is department stores.

Primary Contact:
Business Started:	N/A
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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

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