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ScoreBig, Inc.

279 inquiries |
Event Ticket Sellers and Brokers

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1800 North Highland Avenue First Floor
Los Angeles, CA 90028 | Get Directions

(877) 726-7324

Company Rating

AAA

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Customer Reviews

based on 1 review.

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Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 9/5/2016 rom d.

More expensive prices than on the official website - Useless customer service

I've purchased tickets with the satisfaction of being covered by the 'best price guarantee' that they mention everywhere on their website. I've checked a few minutes later, and I found much better prices for better seats (20 rows closer to the show). I've asked them to apply the guarantee they mention (= if you found better prices, you are free to cancel the order). Instead, they kept sending my automatic answers by finally suggesting to sell those tickets to my family members so I could purchase better tickets for myself. I haven't been able to get their fake guarantee for whatever reason. Strongly suggest avoiding this rip off. Remember, once you have paid it is too late.

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Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

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Complaint Closing Statistics

0 complaints against ScoreBig, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

ScoreBig, Inc. is a company providing online sales for various tickets to all events including sports, concerts, family events and more.

Primary Contact:	Adam Kanner (President)
Business Started:	9/5/2009
Social:

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Licensing

We know of no licensing or registration requirement for companies engaged in this company's stated type of business.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

We have no further comment about this company's business practices or analysis of its offer that may assist you in your consideration of this company.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

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Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Chad Burbach (Vice President)

Aja Hashian (Customer Service Manager)

Joel Milne (COO)

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