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Select Portfolio Servicing, Inc. complaints

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3217 South Decker Lake Drive
West Valley City, UT 84119 | Get Directions

(801) 594-6053

http://www.spservicing.com

Mon. - Thurs. 8AM - 11PM, Fri. 8AM - 9PM, Sat. 8AM - 9PM (ET)

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Total Amount in Dispute:
$771,030.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

18 complaints against Select Portfolio Servicing, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
6	Agreed to make an adjustment
0	Refusing to make an adjustment
8	Refuse to adjust, relying on terms of agreement
4	Unanswered

18 complaints against Select Portfolio Servicing, Inc.

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8/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

7/7/2025

I keep asking for what payments I am missing, they tell me if I don't pay they will send me to collections and I would have to pay attorney fees, but I have been paying, I have never been behind on my payments. The mortgage company keeps selling my loan, and then they state I am behind on payments. I make my payment every month, my payment is $745.51 montly (I send my check on the 25th of every month so it will be there by the 1st) but they want to collect $1491.02, and they are wanting to collect that plus a late fee of $54.99, for a total of $1555.95. I have records of all my payments, I should not have a late payment. They are stating I have missing payments, but I have records of my payments. SPS account number 0031880073 Property address 28480 Larchmont Lane Lake Arrowhead 92352 Resolution Sought To know what payments I am missing

3/13/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $38,250.00 Amount Settled: $0.00

Customer Complaint

2/18/2025

On February 7, 2025, I received a letter dated January 1, 2025, sent on February 4, 2025, stating my interest rate was increasing to 20 percent due to alleged missed mortgage payments. This is completely false because I have never missed a payment. For over a year, this company has tried to alter my monthly payment, falsely claiming I have not paid property taxes. I have payment arrangements with Harris County and Galena Park and have consistently paid. Despite this, they unilaterally paid the full tax amount, ignored my agreements, and never informed me. This is the second year they have done this. They have also tried to force an insurance provider on me despite my active policy. My original mortgage payment was 936 dollars and 33 cents, yet they now demand 3,187 dollars and 50 cents, falsely claiming I owe escrow, which was never part of my loan agreement. I have submitted documentation, sent multiple emails, and made weekly calls, yet they continue to ignore my concerns. They are violating my contract and imposing unfair terms. I demand an immediate investigation and resolution to restore my original mortgage terms. This company's predatory practices must be stopped. Resolution Sought I want the company to honor my original mortgage agreement, remove the unjustified interest rate increase, and correct the false escrow charges. They must acknowledge my valid property tax payments, stop imposing unnecessary insurance, and provide a fair resolution. I expect transparency, proper communication, and immediate corrective action to resolve these unfair practices.

Company Response

2/28/2025

Company states; Thank you for your correspondence. We regret to inform you that we are unable to find an account with the information that you provided or we did not receive enough information to confirm we are accessing the correct account. To assist us, please submit your request again and include at least two pieces of information from the following list: * Customer's full name * Property address * SPS account number * Last four digits of Customer's Social Security Number Please contact our Customer Service Department toll-free at 800.258.8602, Monday through Friday between the hours of 8am and 9pm and Saturday from 8am to 2pm, Eastern Time. If you prefer to write, please mail the information to us at: Select Portfolio Servicing, Inc. PO Box 65250 Salt Lake City, UT 84165-0250 Sincerely, Select Portfolio Servicing, Inc.

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