Find a reputable business?

Reputation Report

Sena Automotive, Inc.

207 inquiries |
General Auto Repair Services

File Complaint

1607 Placentia Avenue
Costa Mesa, CA 92627 | Get Directions

(949) 722-8366

http://www.senaautorepair.com

Monday - Saturday 8:00am - 5:00pm

Company Rating

View Rating Explanation

Customer Reviews

based on 2 reviews.

Write Review

View Customer Reviews

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

Membership Information

This business is not a member of Business Consumer Alliance. This fact does not disparage the company in any way.

Recent Review

Posted on 8/23/2014 Matthew M.

Excellent Technician!!

I brought my Audi A3 2.0T to Sena Auto because my check engine light was on and the dealership had quoted me $700.00 to fix it. Louis Sena quickly diagnosed my car and repaired it the same day for half the cost!!!! My car has ran great ever since and the check engine light never came back on. I would refer Sena to all my friends and family for their car care needs, and I look forward to bringing my car back to Sena for any future maintenance and/or repairs.

View All Reviews

Complaints and Resolutions

Complaint Experience

N/A

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

We have received no complaints against this company.

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Complaint Closing Statistics

0 complaints against Sena Automotive, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Other Information

Company Info

Sena Automotive, Inc. provides general automotive repair services.

Primary Contact:	Louis Sena (President/Owner)
Business Started:	9/1/1988
Social:

Interested in Sena Automotive, Inc.?
Contact them directly!

Request Quote

Licensing

California Bureau of Automotive Repair

Verified License

License Number: 254553
Status: Not Found

Companies offering to perform automotive repair are required to be licensed with the California Bureau of Automotive Repair. For the most up-to-date information regarding license status, consumers may contact the Bureau of Automotive Repair by calling (800) 952-5210 or visiting their website at www.autorepair.ca.gov.

For businesses outside of California, please check with the agency that regulates this industry.

Government Actions

BCA has no information regarding government actions at this time.

Comments and Analysis

California law affords you certain rights when you have repairs made to your automobile. Repair shops are required to display a sign informing you of these rights. They include, for example, the right to a written repair estimate, to a detailed invoice of labor and parts, and to the return of any parts replaced, provided you request the return at the time you order the work and provided that your warranty does not require that the be returned to the manufacturer.

A repair service may not perform repairs beyond those listed in the estimate without your authorization. However, if they have to tear down a component to give you an estimate, you may have to pay for the labor to tear it down and reassemble it. You will know beforehand, though, what the charge for that will be. You should never sign a blank work order, and a reputable dealer will not ask you to.

For businesses outside of California, please check with the agency that regulates this industry.

Other Considerations

We know of no other matter or practice relating to this company that may assist you in your consideration of this company.

Industry Resources

Advertising Reviews

Additional Info

DBAs:
There are no additional DBAs.

Websites:
There are no additional web sites.

Contacts:

Doris Sena (Owner)

Kerri (Manager)

Louis Sena (President/Owner)

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile